Tuesday, February 13, 2007

what am i missing, here?

Girl: Thanks for calling XYZ Medical Care, may I help you?

Bryan: Hi, could I speak with someone in billing, please?

Girl: May I ask what it's regarding?

Bryan [momentarily confused]: Well, I have a couple of account numbers here, will that help?

Girl: Is it about your bill?

Bryan: Um, yes.

Girl: One moment, please...

[Phone goes silent for eternity.]

All in all, not my most successful telephone communication experience.


At Tue Feb 13, 05:53:00 PM PST, Blogger jay are said...

I guess the request for billing threw her off. That was tricky for sure.

At Tue Feb 13, 06:13:00 PM PST, Blogger si said...

don't know why she confounded you. :) actually, this could maybe rival some of our conversations.

(are you done with posting? i'm tired...)

At Tue Feb 13, 11:23:00 PM PST, Blogger dkgoodman said...

I walked into a Tony Roma's in Oakland, CA one day and asked to buy two bottles of their BBQ sauce. She asked me, "Would you like those here or to go?" :)


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