what am i missing, here?
Girl: Thanks for calling XYZ Medical Care, may I help you?
Bryan: Hi, could I speak with someone in billing, please?
Girl: May I ask what it's regarding?
Bryan [momentarily confused]: Well, I have a couple of account numbers here, will that help?
Girl: Is it about your bill?
Bryan: Um, yes.
Girl: One moment, please...
[Phone goes silent for eternity.]
All in all, not my most successful telephone communication experience.